Effective Date: July 24, 2026

Love It or Your Money Back

At Desi Pizza, we proudly stand behind the quality and flavor of our food. Our family puts care, time, and tradition into every pizza, naan, lassi, garlic jam, sauce, spice blend, and pressure-canned product we prepare.

We want you to love what you purchase. If you are genuinely dissatisfied with a product because of a quality, freshness, damage, or preparation problem, contact us and give us an opportunity to make it right.

Depending on the circumstances, we may provide:

  • A replacement product
  • Store credit
  • A refund of the product’s purchase price

This guarantee does not mean customers can consume most or all of a product and then request a refund simply because they changed their mind. Refund requests are reviewed fairly and individually.

How to Request a Refund

Please contact us within:

  • 24 hours for freshly prepared food, pizza, naan, catering, lassi, or refrigerated products
  • 7 days after delivery for garlic jam, sauces, spices, ghee, and shelf-stable packaged products
  • 24 hours after delivery for damaged, leaking, broken, swollen, unsealed, or incorrectly shipped products

Please provide:

  • Your name
  • Order number or proof of purchase
  • The product name
  • A description of the problem
  • Clear photographs of the product, packaging, label, shipping box, or damage when applicable

Please keep the product and its original packaging until we finish reviewing your request. We may need photographs, lot information, or the unused portion of the product to investigate a quality concern.

Approved refunds are normally returned to the original payment method. Original delivery, shipping, processing, and service fees may not be refundable unless the order arrived damaged, incorrect, or unusable because of an error by Desi Pizza.

Food Safety Comes First

Do not eat any product if its container is leaking, cracked, broken, swollen, severely dented around the seal, unsealed, or produces an unusual odor or appearance when opened.

Refrigerated products must be kept refrigerated according to their labels. Frozen products must remain frozen until properly thawed or prepared. Shelf-stable products must be stored in a cool, dry place and refrigerated after opening when instructed on the label.

Desi Pizza is not responsible for spoilage or damage caused by improper storage, handling, transportation, reheating, refrigeration, freezing, or use after opening.

If you believe a product may be unsafe, stop using it immediately and contact us.

Perishable Food Returns

For health and food-safety reasons, we cannot accept physical returns of opened food, prepared meals, lassis, refrigerated products, frozen products, or other perishable items.

However, these products may still qualify for a replacement, credit, or refund under our satisfaction guarantee. Please contact us within the applicable time period and provide photographs and purchase information.

Pressure-Canned and Shelf-Stable Products

Our pressure-canned and shelf-stable selections may include chicken, beef, lamb, oxtail, paneer, curries, sauces, and other prepared foods.

Always inspect the container before opening. Do not use a product if the seal is broken, the lid is raised, the container is leaking or swollen, or the product appears damaged or spoiled.

Shelf life and storage requirements vary by product. Customers must follow the date, storage, refrigeration, opening, heating, and serving directions printed on each individual label. Statements on the website do not replace the instructions printed on the product.

Allergies and Dietary Information

Our products may contain or come into contact with common allergens, including:

  • Milk and dairy
  • Wheat and gluten
  • Eggs
  • Soy
  • Peanuts
  • Tree nuts
  • Sesame
  • Mustard
  • Fish or shellfish

Ingredient lists and allergen statements may vary by recipe. Customers with allergies, sensitivities, or dietary restrictions should review the product label and contact us before purchasing or eating a product.

Although we take care during preparation, we cannot guarantee that every product is completely free from cross-contact with allergens.

Flavor and Spice Levels

Many Desi Pizza products are handcrafted in small batches. Natural ingredients, spices, fruits, peppers, and cooking methods may produce small differences in color, texture, thickness, sweetness, heat, and flavor.

Personal taste preferences are different. A product being hotter, milder, sweeter, tangier, or more strongly seasoned than expected does not automatically qualify it for a refund. However, we still encourage you to contact us if you are unhappy so we can try to help.

Orders and Payments

All prices are listed in U.S. dollars unless otherwise stated. Prices, product availability, recipes, sizes, packaging, promotions, and menu selections may change without notice.

Payment must be completed before an order is prepared, shipped, delivered, or released. We may cancel or refuse an order because of:

  • Product unavailability
  • Incorrect pricing
  • Suspected fraud
  • Payment failure
  • Delivery limitations
  • Safety concerns
  • Website or inventory errors

If we cancel a fully paid order, the amount charged for the unavailable item will be refunded.

Order Cancellations

Regular orders may be canceled for a full refund only before preparation or packaging begins.

Once food preparation, custom labeling, special packaging, or shipping has started, the order may no longer be refundable.

Catering, festival, market, wholesale, bulk, and custom orders may have separate cancellation requirements provided at the time of booking.

Catering and Special Orders

A deposit may be required to reserve a catering date, custom order, or large production order. The date is not guaranteed until the required deposit has been received.

Customer-requested changes may affect the final price and completion time. Unless otherwise stated in writing, deposits may become nonrefundable after ingredients are purchased, preparation begins, staff is scheduled, or the reserved date prevents us from accepting another booking.

Any catering-specific agreement provided to the customer will take priority over this general policy.

Shipping and Delivery

Customers are responsible for entering a complete and accurate delivery address. Desi Pizza is not responsible for delays or failed deliveries caused by incorrect addresses, inaccessible locations, severe weather, carrier interruptions, or circumstances outside our reasonable control.

Please inspect shipped products immediately. Report missing, incorrect, leaking, broken, damaged, or temperature-compromised products within 24 hours of delivery.

Photographs of the shipping box, label, packaging, and affected products may be required. Please do not discard damaged items until we complete our review.

Farmers Markets, Festivals and Pop-Ups

Products purchased at a farmers market, festival, event, or pop-up should be inspected at the time of purchase. If there is a quality problem, please speak with our team at the event whenever possible.

If you discover the problem later, contact us within the applicable refund period and provide your receipt or other reasonable proof of purchase.

Promotions and Discount Codes

Discounts and promotional offers:

  • Cannot be exchanged for cash
  • May not be combined unless specifically allowed
  • May have expiration dates or product restrictions
  • Cannot normally be applied to previously completed purchases

If a refund is approved for an item purchased with a discount, the refund will be based on the amount actually paid.

Website Information

We make reasonable efforts to keep product descriptions, photographs, prices, ingredients, availability, and other website information accurate. However, occasional errors may occur.

Product photographs are examples. Because our foods are handcrafted, the actual product, color, texture, decoration, container, or packaging may look slightly different.

The label attached to the product is the most important source for its ingredients, allergens, net contents, storage instructions, preparation directions, and date information.

Acceptable Use

Customers may not use our website to:

  • Commit fraud or unlawful activity
  • Interfere with website security or operation
  • Submit false information
  • Copy or misuse our branding
  • Place orders for unauthorized resale
  • Violate another person’s rights

We may restrict or cancel access or orders when misuse is suspected.

Ownership of Our Content

The Desi Pizza name, original logo, product names, photographs, recipes, label designs, website content, written material, and other brand assets belong to My Desi Pizza LLC or their respective owners.

They may not be copied, reproduced, republished, sold, or used for commercial purposes without written permission.

Limitation of Responsibility

To the fullest extent permitted by law, Desi Pizza is not responsible for indirect or consequential losses connected to the use, misuse, storage, transportation, or consumption of our products.

Nothing in these terms removes any rights or protections that cannot legally be waived.

Policy Abuse

Our guarantee is built on trust. We reserve the right to limit or refuse refunds when we reasonably believe there is fraud, repeated policy abuse, false information, intentional damage, improper storage, or excessive consumption before reporting a problem.

Changes to These Policies

We may update these terms and policies as our products, services, and business operations change. The updated version will be posted on our website with a new effective date.

By purchasing from Desi Pizza, placing an order, using our website, or accepting delivery, you agree to the policies that apply at the time of your purchase.

Contact Desi Pizza

If something is not right, please contact us. We value our customers and want an opportunity to solve the problem fairly.

My Desi Pizza LLC — Desi Pizza
Phone: 346-657-7052
Email: info@desipizza.net
Instagram: @desipiza
Website: www.desipizza.net
Specialty Products: www.garlicjam.com

Our Promise

Made with care. Served with pride. Love it—or let us make it right.