Order Support
From checkout to your table, we’re here to help.
Track an order, review delivery information, learn about our services, or get help with a return or exchange.
Track Order
Check your order status
Enter the order ID from your confirmation email and the billing email used at checkout.
Delivery
Eligible local orders placed before 5:00 PM may qualify for same-day delivery. Availability depends on the delivery address, product availability, and current order volume.
Free shipping is available on eligible orders over $100. Enter a complete and accurate address at checkout and inspect your order as soon as it arrives.
Services
Our family can help with product questions, online orders, local events, farmers markets, pop-ups, catering, bulk purchases, and wholesale inquiries.
Returns
Because we sell food, opened and perishable products cannot be physically returned. An eligible quality, freshness, damage, or preparation issue may qualify for a replacement, store credit, or refund.
Contact us within 24 hours for fresh, refrigerated, damaged, leaking, unsealed, or incorrect products, and within 7 days after delivery for eligible shelf-stable packaged products.
Exchange
For food-safety reasons, we do not exchange opened food or perishable items in person. If an item is damaged, incorrect, leaking, unsealed, or has a verified quality issue, contact us so we can review a replacement, credit, or refund.
Need personal help with an order?
Please have your order number, product name, and photos ready when applicable.
