Order Support

From checkout to your table, we’re here to help.

Track an order, review delivery information, learn about our services, or get help with a return or exchange.

Live Order Status

Track your order

Enter your order ID and the billing email used at checkout. We’ll show the latest status saved by our team.

① Find the order ID in your confirmation email
② Enter the same billing email used at checkout
③ Select Track My Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Your details are used only to locate your order. Status updates appear after our team updates the order in WooCommerce.

Shipping & Local Delivery

Know what to expect before your order arrives.

Delivery eligibility depends on the delivery address, product availability, and current order volume.

1

Enter your address

Enter a complete and accurate delivery address at checkout.

2

Free shipping eligibility

Free shipping is available on eligible orders over $100.

3

Check your arrival

Inspect your order as soon as it arrives.

Track an Order →Get Delivery Help →
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Services

Our family can help with product questions, online orders, local events, farmers markets, pop-ups, catering, bulk purchases, and wholesale inquiries.

Contact our family →

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Returns

Because we sell food, opened and perishable products cannot be physically returned. An eligible quality, freshness, damage, or preparation issue may qualify for a replacement, store credit, or refund.

Contact us within 24 hours for fresh, refrigerated, damaged, leaking, unsealed, or incorrect products, and within 7 days after delivery for eligible shelf-stable packaged products.

Read the full satisfaction guarantee →

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Exchange

For food-safety reasons, we do not exchange opened food or perishable items in person. If an item is damaged, incorrect, leaking, unsealed, or has a verified quality issue, contact us so we can review a replacement, credit, or refund.

Email order support →

Dedicated Order Support

Need personal help with an order?

This section is only for order assistance. Please have these details ready so our family can help you quickly:

  • Order number or proof of purchase
  • Product name
  • Photos of the product, label, packaging, or damage when applicable

Contact Order Support

Call for urgent pickup or delivery questions, or email your order details and photos.

☎ Call 346-657-7052
✉ Send Order Support Message

Support email: info@desipizza.net